SMARTSHEET SUPPORT
Unlock innovation with Smartsheet Support
Make technology work for you and get the most out of your Smartsheet investment with expert coaching and deep technical support and guidance.
Contact us
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Find the resources you need to get started fast.
Get productive quickly with technical training, advisory, and self-service support.
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Get strategic and technical help from our experts when you need it the most.
Our global team of support engineers provides industry-leading SLAs to resolve your issues within minutes.
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Focus on innovation and we’ll do the rest.
Our TAMs work in tandem with you to ensure the health and reliability of your environment with regular deployment reviews as well as proactive identification of threats and inefficiencies. We know your IT best practices so you can focus on innovation and not on break fixing your solutions.
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Your IT business partner with personalized support.
We understand your unique implementations. Our proactive TAM and TAM Enhanced support services include not just a single point of contact for incident escalation management but also solution enhancements and solution lifecycle management. Trusted by IT, let us manage and monitor your business-critical solutions for you.
Meet Adam, our Smartsheet TAM superhero.
Technical Account Managers (TAMs) like Adam are the heart of Smartsheet's Support organization. TAMs are product experts and understand the unique needs of your business and your solution, helping customers to proactively identify and address potential problems before they occur. When problems do arise, Adam and his teammates will own the issue and engage with the best resources to resolve it with minimal disruption to your business.
Experience the Smartsheet Support difference.
24x7 support
Emergency response
Risk mitigation
Solution lifecycle management
Get the right level of support for your business needs.
Plan benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced |
|---|---|---|---|---|
Plan benefitsContact options |
Standard Support |
Professional Support |
TAM |
TAM Enhanced |
Plan benefitsSmartsheet University eLearning |
Standard Support✓ |
Professional Support✓ |
TAM+ |
TAM Enhanced✓ |
Plan benefits24x7 global online web support |
Standard Support✓ |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan benefits24x7 global phone support |
Standard Support✓ |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsProDesk |
Standard Support |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsTAM |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsNamed contact |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefits24x7 critical situation paging |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsSmartsheet solutions guidance |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsScheduled meetings |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsService Level Agreement (SLA) |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan benefitsControl Center sandbox environment |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan benefitsSolution enhancements |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan benefitsActive monitoring of critical sheets |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan benefitsLightweight solution builds |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
+ Smartsheet University eLearning is included in the Enterprise Plan.
Plan Benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced |
|---|---|---|---|---|
Plan BenefitsContact Options |
Standard Support |
Professional Support |
TAM |
TAM Enhanced |
Plan BenefitsSmartsheet University eLearning |
Standard Support✓ |
Professional Support✓ |
TAM+ |
TAM Enhanced✓ |
Plan Benefits24x7 Global Online Web Support |
Standard Support✓ |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits24x7 Global Phone Support |
Standard Support✓ |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support✓ |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsTAM |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsNamed contact |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits24x7 critical situation paging |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsSmartsheet Solutions Guidance |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsScheduled Meetings |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsService Level Agreement |
Standard Support |
Professional Support |
TAM✓ |
TAM Enhanced✓ |
Plan BenefitsControl Center Sandbox Environment |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan BenefitsSolution Enhancements |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan BenefitsActive monitoring of critical sheets |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
Plan Benefits |
Standard Support |
Professional Support |
TAM |
TAM Enhanced✓ |
* Smartsheet University eLearning is included in the Enterprise Plan
What sets [Smartsheet] apart is the customer support, and our ability to have a liaison work with our company to help train, answer questions, and get each of our teammates to use the tool to the best of its capabilities. To me, it’s a partnership; it’s special, and that’s what keeps me wanting to work with Smartsheet.
