Smartsheet University Terms and Conditions

The following terms and conditions apply to Smartsheet University All Access, Smartsheet vILT (virtual instructor led training), Smartsheet eLearning, and/or other learning services or products Smartsheet may make available to Customer (collectively, “Learning Services”). Capitalized terms not defined below have the meaning given in the agreement between Smartsheet Inc. ("Smartsheet") and Customer that governs Customer’s access to and use of the online Services ("Agreement").

1. Learning Services.

1.1  Right to Access and Use. Subject to the Terms, and in consideration of the fees specified in any Order or SOW, Smartsheet hereby grants Customer a worldwide, non-exclusive, non-transferable right to access and use Smartsheet’s Learning Services during the applicable Term.

1.2  Account Creation. Customer must provide the email address used in association with the applicable Smartsheet online Services account in order to register for Learning Services. Failure to provide the correct email address will result in Smartsheet’s inability to provision access to the Learning Services.

1.3  Restrictions. Customer shall not permit a set of login credentials for a Learning Services to be used by more than one end user and shall not commercially sell, resell, license, sublicense, distribute, or frame the Learning Services to a third party. Customer shall access and use the Learning Services in compliance with these Terms, the Documentation, and applicable laws and regulations, and shall promptly notify Smartsheet of any known unauthorized access or use. 

2. Processing of Customer Information.

2.1  Processing Personal Information. In connection with the Learning Services, Customer will provide, or Smartsheet may collect, information which may be considered personal data under applicable data protection and privacy laws or regulations. Smartsheet’s privacy practices, including collection, use, sharing, and other processing of such personal data and information regarding individual rights, including the ability to opt-out of certain processing, are further described in Smartsheet’s Privacy Notice, available at www.smartsheet.com/privacy.

2.2  Consent to Electronic Communications. By registering for the Learning Services, Customer authorizes Smartsheet to send (including via email or by phone) information regarding the Learning Services, such as (a) notices about use of the Learning Services, including, if applicable, notices of violation of use; (b) updates to the Learning Services; and (c) Event (as defined below) related information or updates.  

2.3  Recordings. Smartsheet may (directly or through the use of third parties) take photographs and/or make recordings when providing a live (either in-person or vILT) Learning Service (in each instance an “Event”). By attending an Event, you consent to Smartsheet’s use of these recordings (which may include your voice and/or likeness), without payment of any kind, for any purpose, which may include use in our marketing materials and publications, and for our internal business purposes.

2.4  Use of Third Parties. Smartsheet may engage third parties to act on Smartsheet’s behalf in connection with Smartsheet’s provision of the Learning Services provided that: (a) such third parties are subject to applicable confidentiality and data security obligations that are substantially as protective as those set forth in the Agreement; and (b) Smartsheet is responsible for such third parties’ acts and omissions in relation to Smartsheet’s obligations under the Agreement.

3. Limitation of Liability.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SMARTSHEET, ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE SUCCESSORS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS OR, IF APPLICABLE, A THIRD PARTY UTILIZED BY SMARTSHEET TO HOST AN EVENT (E.G., A VENUE), BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE LEARNING SERVICES, INCLUDING DAMAGES OF ANY NATURE CUSTOMER MAY SUSTAIN DURING AN EVENT, OR FOR LOSS OF OR DAMAGE TO PERSONAL PROPERTY. THIS EXCLUSION WILL APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH ANY CLAIM FOR SUCH DAMAGES IS BASED, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4. Refunds. If you are not able to attend an event for which you have registered and would like a refund, you must notify training@smartsheet.com, 7 days prior to the event to receive a refund. There are no refunds on subscriptions. 

5. Product Specific Terms.

5.1  Event Safety / Your Conduct. The safety and security of all Event attendees is very important to us. By attending, you agree to abide by: any standards of behavior made available to you by Smartsheet; all rules provided by the relevant venue; and all applicable fire, safety, and health regulations (collectively, “Rules”). If you act in violation of the Rules or in an unsafe or careless manner at any time during the Event (“Prohibited Conduct”): (1) Smartsheet may remove you from the Event without liability to you and you will not receive any refund; and (2) you agree to defend, indemnify, and hold harmless Smartsheet, the venue, and their respective employees, officers, directors, and agents against all third-party claims, losses, or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney's fees) arising out of the Prohibited Conduct.

5.2  Smartsheet University vILT. Smartsheet reserves the right to modify the course details in its sole discretion. Course registration expires in 90 days after purchase. If you are no longer able to attend the virtual class due to schedule changes by Smartsheet, you may request a refund for that class. There are no refunds on subscriptions.

5.3  Smartsheet eLearning. Fees charged are for one year of access for a single user.  You have one year from the date of purchase to access the eLearning subscription.

5.4  Smartsheet Certified. All promo codes are valid for thirty (30) days beginning on the date any such promo code is provided by Smartsheet. 

Last Updated: February 28, 2022