ENGAGE 2023
Conference FAQ
Get answers to all your questions about
Smartsheet ENGAGE 2023.
ENGAGE 2022
Conference FAQ
Get answers to all your questions about
Smartsheet ENGAGE 2023.
When will the full agenda be available?
The full conference agenda will be available in August. At that time, registered attendees can create and modify their own schedules via the Attendee Hub or in the ENGAGE mobile app.
Can I tune into sessions even if I won’t be at the conference?
You can watch the day one keynote livestream at smartsheet.com/engage, or catch it on our LinkedIn or YouTube channels. Missed the live broadcast? No worries, you can still watch it later on any of these three platforms.
Registered for ENGAGE? You’ll be able to access breakout session recordings and share the recordings with your team once they’re made available post event.
Didn’t register for ENGAGE? We’re working on a way for you to access breakout session recordings — stay tuned!
What does my experience level need to be for sessions?
Sessions cater to all proficiency levels, offering a dedicated track for new Smartsheet users, while providing advanced sessions to empower those of you that live and breathe Smartsheet and unlock greater organizational potential.
What is the Attendee Hub?
Accessible via web and mobile app, the Attendee Hub serves as the interactive nerve center of ENGAGE for conference attendees. You can view breakout sessions and customize your schedule, personalize your profile, discover and connect with other attendees, join discussion groups, browse speaker bios, tag along for some extra fun, and more!
How do I access the Attendee Hub or mobile app?
Registered attendees can access the web version here or download the mobile app. Once you download the app, search for the event ID “Smartsheet ENGAGE 2023” and then log in with your registered name and email.
What training is being offered and what are the prerequisites?
We're excited to offer three different classes! To make sure you are signed up for the correct one, please see the prerequisites for each class below:
Core App Bootcamp
No prerequisite
Project Management Workshop
- 2022 or 2023 Core App Skills Badge, or
- 2022 or 2023 Core Product Certification, or
- 3+ months of experience using Smartsheet
SCC Blueprint Maintainer Workshop
- Existing Control Center Program and/or Blueprint
- 2022 or 2023 Core App Skills Badge, or
- 2022 or 2023 Core Product Certification, or
- 6+ months of experience using Smartsheet
Where is the training being held?
The training will be held at the Seattle Convention Center Summit building. Specific room location and pre-training prep materials will be sent approximately three weeks before the conference.
Do I need to bring my own laptop?
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
Is breakfast or lunch provided?
Breakfast and lunch will be provided for all pre-conference attendees.
How many people are in each class?
Capacities are limited to 100-150 people per course.
I’m unable to attend the ENGAGE conference, but I'm interested in this one-day training. What are my options?
We offer these types of classes year round, and you have the choice to participate virtually or in person. To see upcoming class offerings, visit Smartsheet University.
I’m interested in taking a Smartsheet Certification exam at ENGAGE. How do I book my appointment?
You will be able to select an exam session time during the registration process, and can reschedule later by selecting a different time within the Attendee Hub.
What exams are being offered and what are the prerequisites?
Each certification has a resources page with suggested preparation:
Do I need to bring a laptop?
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
I’m unable to attend the ENGAGE conference, but I'm interested in taking the certification exams. What are my options?
We offer year-round certification exams through Smartsheet University.
Do you offer Professional Development Units from PMI?
Yes! You can acquire PDUs from nearly all ENGAGE 2023 breakout sessions. Generally, each 60 minute session qualifies for 0.5 Power Skills credits and 0.5 Business Acumen credits. The full list of approved sessions will be added to PMI’s course catalog by Sept. 1, along with our PMI PDU Tracker PDF.
Can I join a waitlist for ENGAGE 2023 passes?
All available ENGAGE passes have been sold! There isn’t a waitlist for passes; however, if space opens up we’ll release it on a “first-come” basis here. Even if you haven’t snagged a pass, you don’t have to miss out on all the fun. Join the conversation on social with #SmartsheetENGAGE. And, check back to tune into the day one keynote, and gain access to select breakout session recordings following the conference.
I’ve attended ENGAGE before. What’s new this time around?
New for 2023, we’re creating advanced sessions for the most expert of Smartsheet users, and even more hands-on learning opportunities to level up your skills. Featured partners from our channel partner ecosystem will provide even more market insights and industry expertise to help you unlock business potential. This year, the jaw-dropping Summit building at the Seattle Convention Center is the venue for Smartsheet ENGAGE. Designed to bring the essence of the Pacific Northwest indoors, its vertical structure will elevate your sessions, quite literally, to new heights.
What is the cancellation and refund policy?
Conference passes
- Cancellations received before Aug. 14, 2023 will be refunded in full.
- Cancellations received Aug. 14, 2023 through Sept. 3, 2023 will be refunded, minus a $300 cancellation fee.
- Cancellations made after Sept. 3, 2023 (2 weeks prior to the conference start date) will not be eligible to receive a refund.
Optional pre-conference training fees
- Cancellations received before Aug. 14, 2023 will be refunded in full.
- Cancellations received Aug. 14, 2023 through Sept. 3, 2023 will be refunded, minus a $200 cancellation fee.
- Cancellations made after Sept. 3, 2023 (2 weeks prior to the conference start date) will not be eligible to receive a refund.
Optional Smartsheet Certification exam fees
- Cancellations received before Aug. 14, 2023 will be refunded in full.
- Cancellations received Aug. 14, 2023 through Sept. 3, 2023 will be refunded, minus a $50 cancellation fee.
- Cancellations made after Sept. 3, 2023 (2 weeks prior to the conference start date) will not be eligible to receive a refund.
Which meals are included as part of the registration fee?
Monday, Sept. 18
Breakfast and lunch will be provided for those attending the pre-conference training.
Tuesday, Sept. 19
Breakfast, lunch, and heavy appetizers will be provided at the ENGAGE welcome reception.
Wednesday, Sept. 20
Breakfast, lunch, and light dinner will be provided at the ENGAGE attendee party.
Thursday, Sept. 21
Breakfast is provided, with the conference ending at noon with a grab-and-go lunch.
Can you help me get approval from my manager to attend ENGAGE?
We've created an event overview PDF as well as a customizable justification letter that you can submit to your manager, outlining the costs and benefits of attending the conference.
I can no longer attend. Can I transfer my registration to a colleague?
You may transfer your registration to a colleague up to one week before the event commences at no charge. Please contact our registration team here to request a badge exchange.
I am having trouble registering. Can someone help?
All available ENGAGE passes have been sold! There isn’t a waitlist for passes; however, if space opens up we’ll release it on a “first-come” basis here.
Do you offer guest passes for the evening events?
We’re unable to offer guest passes at this time. Because the event always sells out, evening events and all other conference sessions and activities are limited to ENGAGE conference attendees only.
Are kids allowed?
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference.
Should I be aware of any conference policies?
Please review these registration and conference policies:
I have dietary accommodations. What are my options?
During the online registration process, there is a section to select dietary accommodations, including halal, kosher, kosher vegetarian, and vegan. We will provide options — within our main meal program — for vegetarian, gluten-free, dairy-free, seafood/fish-free, nut-free, soy-free, and low sodium. If you have any additional questions, please contact our special accommodations team here.
What’s Seattle doing to keep downtown safe?
Seattle is a big city. And like most big cities, it's good to be aware of your surroundings while attending ENGAGE. Here’s how the City of Seattle is tackling big city safety.
In 2022, Seattle Mayor Bruce Harrel launched Operation New Day to enhance safety in downtown Seattle. Its initiatives range from deploying dedicated police officers to specific areas and additional patrols to programs that help people exit the illicit economy. Alongside these efforts, the public-private initiative Partnership for Zero works to reduce unsheltered homelessness in Seattle and the nonprofit organization Visit Seattle places volunteers and people in public spaces to help visitors get around and feel safe. Learn more
What is Smartsheet's policy on Covid-19 for on-site attendance?
Throughout the pandemic, we followed CDC guidance and local requirements to inform Smartsheet policies and guidelines to best protect our community and will continue to do so. At this time, there is no requirement for masking or proof of vaccination to attend the event, but we reserve the right to change this policy in alignment with CDC guidance in future if needed.
I need an ADA accommodation. Who can assist me?
During the online registration process, there is a section to request assistance. We will contact you directly to discuss options and logistics. If you have any questions in the meantime, please contact our special accommodations team here.
Do you have private space available for nursing mothers?
Yes, we will have private space available at the convention center for nursing mothers. Please note this request during the registration process and we will contact you with additional details.
Do you have prayer or wellness rooms available?
Yes, we will have private spaces available at the convention center for prayer and wellness. Please note this request during the registration process and we will contact you with additional details.
Can I bring my spouse or children?
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference. At this time, we are unable to offer a guest pass or +1 to the evening networking events.
Where is the conference located and do you offer discounted hotels?
ENGAGE is being held at the Seattle Convention Center Summit building in Seattle, Washington, USA.
The discounted hotel block for ENGAGE attendees is now closed, but hotel reservations may still be available via aRes Travel.
How do I change or update my hotel reservation?
You can modify your hotel reservation by clicking on the link in your reservation confirmation email, by contacting our hotel reservations team here, or by calling (+1) 855-956-0775.
What is the hotel cancellation policy?
Cancellation policies may vary per hotel. Please refer to the cancellation policy as noted on your hotel reservation confirmation.
I want to extend my trip. What are my options to book additional nights at the hotel before and/or after the conference?
If you require changes to your current reservation within the ENGAGE hotel block, please contact your hotel directly. Additional nights may be available but are subject to hotel availability and discounted rates may not be available.
Do you offer discounted airfare?
Yes! We are pleased to offer ENGAGE attendees discounts on airfare with Alaska Airlines and Delta Air Lines.
Alaska Airlines
Click here to book your flights and reference discount code ECME828 at time of booking.*
Delta Air Lines
Click here and reference meeting event code NM2N4 at time of booking.**
* The Alaska Airlines discount code is valid for flights from the United States and Canada coming into SEA airport between Sept. 11 and departing by Sept. 25. Reference discount code ECME828 at time of booking.
** Delta Air Lines is pleased to offer special discounts for Smartsheet Inc. If booking online, please enter Meeting Event Code NM2N4. You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 8 a.m.–6:30 p.m. (EST) and refer to Meeting Event Code NM2N4.
What is the closest airport?
Sea-Tac Airport (airport code SEA) is the closest airport, approximately 14 miles from the Seattle Convention Center Summit building and downtown Seattle hotels.
When should I plan to arrive and depart?
We recommend arriving on Monday, Sept. 18. The conference opens at 8 a.m. on Tuesday, Sept. 19 and ends at noon on Thursday, Sept. 21.
If you are attending an optional pre-conference training, we recommend arriving on Sunday, Sept. 17, as the training will begin at 8:30 a.m. on Monday, Sept. 18. These trainings are selectable during the online registration process for an additional fee.
Smartsheet certification exams are being held Monday, Sept. 18 through Thursday, Sept. 21. These exams are by appointment only and selectable during the online registration process for an additional fee.
Ground transportation
Is transportation provided to and from the airport?
You will need to arrange your own transportation to and from the airport. Taxis, Uber/Lyft, and airport shuttles are readily available. Rates typically average $50 for the 14-mile trip. Plan for 30 minutes drive time; up to one hour in rush-hour traffic.
Do you offer discounted rental cars?
Yes! Click here to visit our Enterprise Rent-A-Car and National Car Rental partner website.
Is parking available at the Seattle Convention Center Summit building?
In addition to the Summit Garage, the convention center has two other parking garages. Maps and daily parking rates are available here. There are also several parking lots and garages within a four-block radius. Please note: Smartsheet is unable to validate parking.
I can't attend in person. Are you offering a virtual attendee option?
ENGAGE 2023 is an in-person event. There is no live virtual option for the full duration of the event; however, the opening keynote will be live streamed and will also be made available post-event for on-demand viewing. A small number of breakout session recordings will also be made available following the conference at smartsheet.com/ENGAGE.