Smartsheet Cookie Notice

This notice explains how Smartsheet uses cookies, pixels, and similar tracking technologies to gather information about your use of, and automated interactions with, the Sites and Offerings - and your rights to control our use of them. This notice supplements the Smartsheet Privacy Notice, which contains more complete information about our collection, use, and processing of your personal data.

What is a Cookie?

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently) and to provide reporting information. Cookies allow a website to recognize your browser or device, to store your preferences, and store other information related to you and your use of the website. This helps a website owner provide a personalized experience.

Cookies can be “session cookies” or “persistent cookies.” A session cookie expires automatically when you close your browser; a persistent cookie will remain on your device until it expires or it is deleted. Persistent cookies can be used to make operations like logging into services easier for returning users by remembering a user's login information. Expiration dates are set in the cookies themselves; some expire after a few minutes while others expire after a few years. Cookies set by the website owner (in this case, Smartsheet or Brandfolder) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content, advertising, analytics, etc.). The company that sets third party cookies can recognize your device both when it visits our Sites and Offerings and when it visits certain other websites. For more information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

What are the Different Types of Cookies used by Smartsheet?

Essential Product Functions & Services Cookies. These cookies support the collection and processing of data, including personal data, to enable functionality that is core to providing our Sites and Offerings, including security activities, debugging, authentication, and fraud prevention, as well as contacting you with service and product-related information. Without these cookies, we cannot provide services necessary for the Sites and Offerings to function. Since these cookies are necessary to deliver the Sites and Offerings to you, you cannot refuse them. You can block or delete them by changing your browser settings, as described below under “Your Choices.”

Analytics Cookies. These cookies are set on your device when you visit our Sites and Offerings to track information about how the Sites and Offerings are being used so we can monitor usage, make improvements, and report on our performance. These cookies collect information such as how visitors interact with the Sites and Offerings, the number of visits to the Sites or Offerings, and how long a user stays on the Sites or Offerings. We also use performance cookies to test new pages or notify you about new features to see how users react to them. These cookies are either first party cookies or third party cookies.

Targeted Advertising Cookies. These third party cookies are placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance, and to enable advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called “behavioral,” “tracking,” or “targeted” advertising). For more information, see “Behavior Targeting and Remarketing” in the next section.

Email Marketing Cookies. These cookies support personalized marketing by email based on a profile informed by your personal data as you use or Sites or Offerings.

How Does Smartsheet Use Cookies?

To effectively provide our Offerings and present our Sites in a user-friendly manner, Smartsheet – like many other companies – uses cookies to identify you, to help us process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising on third-party sites.

On the Sites, we use these technologies to manage content, analyze trends, monitor page visits and content downloads, administer the Sites, track users’ movements around the Sites, communicate with users, and gather statistics about our user base as a whole.

In the Offerings, we use cookies for authentication, session management, to monitor user activity, to track performance, and secure the Offerings. Most cookies utilized to support the Offerings are considered essential, however, those few non-essential cookies can be opted out by managing your cookie preferences in the “Your Choices” section.

These technologies provide us with personal data, information about devices and networks you utilize to access our Sites and Offerings, and other information regarding your interactions with our Sites and Offerings. We combine the information we receive from cookies with personal data we have otherwise collected. For information about the specific cookies used on the Sites and the Offerings, please see the applicable tables below.

Third-Party Analytics. We also use automated devices and applications, such as Google Analytics (more info here), Optimizely (more info here), Marketo (more info here), 6Sense (more info here), Segment (more info here), and Coveo (more info here), to evaluate the use of our Sites and Offerings . These analytics providers use cookies and other technologies to perform their services, and combine the information they collect about you on our Sites with other information they have collected for their own purposes. This notice does not cover such uses of data by third parties.

Behavioral Targeting and Remarketing. We use advertising platforms, including but not limited to Google Ads/DoubleClick (more info here), Facebook Custom Audience (more info here), LinkedIn Marketing (more info here), Microsoft/Bing (more info here) and Marketo (more info here), to display ads as part of our advertising campaigns. As a result, our ads may be displayed to you on a search results page or on third party sites. Our advertising partners use cookies and other technologies such as web beacons to collect information about your activities on our Sites and other sites to provide you targeted advertising based upon your interests. These third parties collect your IP address or other device identifiers and combine the information they collect on our Sites with information about your visits to other sites to create market segments to more effectively advertise our services and those of other advertisers. Their tools may also limit the number of times you see the same advertisement and help measure the effectiveness of our advertising campaigns.

Sales Enablement. We use third-party sales tools to enable our sales representatives to analyze the effectiveness of their sales activities and to engage with you in meaningful ways, such as Seismic (more info here). These third parties collect information about how you interact with collateral, for example, through the use of cookies or similar tracking technologies. For cookies placed by our sales enablement tools, you will be presented with a choice to decline the tracking at the time of the engagement. The information collected through these tools do not enable us or them to identify your name, contact details, or other personally identifying details unless you choose to provide these. You always have the option to decline the tracking technologies used by these tools at the time they are deployed (e.g., when you are sent a document to review). These services include technologies to track engagement with emails sent from the sales enablement tools. These technologies collect information such as IP address, browser or device details, and the open status of the email.

What About Other Tracking Technologies?

Web Beacons. We and our third party service providers use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, these web beacons are embedded invisibly on web pages and are not stored on your device. We use web beacons to track the activities of users of our Sites or Offerings to help us manage content, for targeted marketing, and to compile statistics about usage. We and our third party service providers also use clear GIFs in HTML emails to our customers for monitoring functionality and observability purposes, such as to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Plugins and Social Media Widgets. Our Sites may include social media features and widgets (“widgets”), such as a “share this” button or other interactive mini-programs. Widgets can be used to provide you specific services from other companies (e.g., displaying the news, opinions, music, etc.). Personal data such as your email address is collected through widgets. Cookies are also set by widgets to enable them to function properly. Widgets displayed on our Sites are not hosted by Smartsheet, and are therefore subject to the privacy policies of the third party company providing the widget rather than this notice.

Your Choices

Opting In. Where required by applicable data protection law, Smartsheet will collect consent prior to placing any non-essential cookies on your device.

Updating Your Preferences. For cookies placed on the Sites and our parent domains (.smartsheet.com and .brandfolder.com), you may choose to update your preferences by managing your cookie preferences for each parent domain. Please note, essential cookies are required for the Sites to properly function. Please also note, these preferences are cookie and browser based; so, if you delete cookies, block cookies, or use another device, your preferences will no longer be effective.

Manage Cookie Preferences

Additionally, our Sites use features that allow us to test different user experiences using Optimizely. You can opt out of these experiments by following the instructions documented under the section "Optimizely experiments opt-out link" on this webpage https://www.optimizely.com/legal/opt-out/.

You can opt out of these technologies, such as tracking pixels, by visiting the preference centers included below:

Smartsheet Email Preference Center

Brandfolder Email Preference Center

Browser Level Opt-Out. You can set or change your web browser controls to accept or refuse cookies. The “help,” “tools,” or “edit” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Your ability to completely prevent your browser from accepting new cookies depends on your browser software. If you disable cookies, you may still access our Sites and Offerings but be aware that some features of our Sites and Offerings may not function. Most advertising networks offer you a way to opt out of targeted advertising. If you wish to not have this cross-site information used for the purpose of serving you targeted ads, you may opt out of many ad networks by clicking here (or if located in the European Union, click here). Additional information is available at http://www.aboutads.info/choices/ and http://www.youronlinechoices.com. Please note, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. You will continue to receive ads on the websites you visit, but the ad networks from which you have opted out will no longer target ads to you based upon your activities on other sites.

Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish for your online activities to be tracked. Currently, our systems do not recognize browser DNT requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether as explained above.

Global Privacy Control. Smartsheet recognizes Global Privacy Control (“GPC”) signals for visitors to our Sites and Offerings from California. Enabling GPC automatically opts visitors out of Targeted Advertising Cookies used by our Sites. Additional information is available at https://globalprivacycontrol.org/. Please note, we do not control GPC or the browser extensions offering this capability and are not responsible for any choices you make using GPC or the browser extensions or the continued availability or accuracy of these tools.

To further inquire or exercise your rights, please reach out to the Smartsheet Privacy team here.

Last updated: January 5, 2023